Privacy at feedmass
Kamacho Scale Co., Ltd. ("we") handles personal information in feedmass (the "Service") under our Privacy Policy. This page sets out the handling specific to the Service. Where this page differs from the Privacy Policy, this page applies to the Service. The Japanese version of this page is the authoritative text.
1. Information we collect
| User information | Name, email address, display language, organization and role, and whether multi-factor authentication is set up. For drivers, the vehicle device identifier and PIN (stored in a form that cannot be recovered) |
|---|---|
| Usage records | Sign-in and operation times, source IP address, operations performed (audit records) and request identifiers |
| Business data | Records that customers (feed mills and farms) enter or connect: farms and silos, shipments, loading and deliveries, measurements, feeding and animal records. This is the customer's data, and we handle it within the scope of our contract with the customer |
2. How we use it
- To provide the Service (sign-in, screens, calculations, notification email)
- To verify identity and to prevent and investigate misuse
- To handle incidents and to operate and maintain devices. We look at business data only during maintenance work approved by the customer, and every such operation is recorded in the audit log
- To answer inquiries from customers
3. Storage and security
Information is stored encrypted in the Amazon Web Services Tokyo region (with the Osaka region as backup), separated per feed mill. A manager responsible for personal information in the Service is appointed, and staff access requires multi-factor authentication and is logged.
4. Service providers and sharing
- We use Amazon Web Services to host the Service and to send email
- Between a farm and a feed mill, silo status and planned deliveries are shared within the trading relationship both have agreed to
- With external services a customer connects (such as a silo sensor cloud), data is exchanged as the customer instructs
- Otherwise we do not share personal information with third parties without consent, except as required by law
5. Email
We send email related to the Service: invitations, sign-in codes, password resets, notices of account changes and operational alerts such as low silo stock. We send information about our or our partners' products and services to an address registered in the Service only if its owner has separately agreed to receive it, and that agreement can be withdrawn at any time. We may stop sending to addresses where email cannot be delivered.
6. Cookies
The Service uses only the cookies needed to keep you signed in and to protect sign-in and requests from forgery. We use no advertising or tracking cookies and no third-party analytics. This site, including this page, uses no cookies.
7. Retention
User information is kept while the account exists and for the period needed for audits afterwards. Usage records are kept only as long as needed for their purpose and are then deleted. Retention of business data follows the contract with the customer.
8. Requests and contact
Requests to disclose, correct or stop using personal information we hold, and questions about how the Service handles personal information, are handled by our contact desk.
Kamacho Scale Co., Ltd. Phone +81-87-845-1111 (main line; weekdays 9:00–12:00 and 13:00–17:00 JST), or the inquiry form (open 24 hours)
9. Changes
We may update this page to reflect changes in law or in the Service, and will announce changes on this page.
Established: October 25, 2026